/* 渠道咨询分类统计（楽天 R-Messe / Yahoo / LINE 共用） */
.case-stats-card {
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.case-stats-header {
  display: flex;
  flex-wrap: wrap;
  align-items: flex-end;
  gap: 12px 16px;
}

.case-stats-title .eyebrow {
  margin: 0;
  color: #bc0000;
  font-size: 0.72rem;
  font-weight: 700;
  letter-spacing: 0.04em;
}

[data-channel="yahoo"] .case-stats-title .eyebrow {
  color: #ff0033;
}

[data-channel="line"] .case-stats-title .eyebrow {
  color: #06c755;
}

[data-channel="mail"] .case-stats-title .eyebrow {
  color: #1d4ed8;
}

.case-stats-title h2 {
  margin: 0;
  font-size: 1.15rem;
}

.case-stats-controls {
  display: flex;
  flex: 1 1 520px;
  flex-wrap: wrap;
  gap: 8px;
}

.case-stats-controls .form-select {
  width: auto;
  min-width: 128px;
}

.case-stats-search {
  display: flex;
  flex: 1 1 220px;
  gap: 6px;
  max-width: 340px;
}

.case-stats-search .btn,
.case-stats-actions .btn {
  flex: 0 0 auto;
  white-space: nowrap;
}

.case-stats-actions {
  display: flex;
  gap: 8px;
  margin-left: auto;
}

.case-stats-notice {
  padding: 8px 12px;
  border: 1px dashed #f79009;
  border-radius: 8px;
  background: #fffaeb;
  color: #93370d;
  font-size: 0.82rem;
}

.case-stats-notice[hidden],
.case-stats-active-filters[hidden] {
  display: none;
}

.case-stats-category-bar {
  padding-bottom: 0;
}

/* 分类 × 客户状态矩阵 */
.case-stats-matrix-card {
  border: 1px solid var(--line-soft, #e4e7ec);
  border-radius: 12px;
  background: #fff;
  padding: 12px 14px;
}

.case-stats-matrix-head {
  display: flex;
  flex-wrap: wrap;
  align-items: baseline;
  justify-content: space-between;
  gap: 6px 12px;
}

.case-stats-matrix-toggle {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 0;
  border: 0;
  background: none;
  color: inherit;
  cursor: pointer;
}

.case-stats-matrix-toggle strong {
  font-size: 0.92rem;
}

.case-stats-matrix-caret {
  width: 0;
  height: 0;
  border-top: 4px solid transparent;
  border-bottom: 4px solid transparent;
  border-left: 6px solid #667085;
  transition: transform 0.15s ease;
}

.case-stats-matrix-toggle[aria-expanded="true"] .case-stats-matrix-caret {
  transform: rotate(90deg);
}

.case-stats-matrix-body {
  margin-top: 8px;
}

.case-stats-matrix-body[hidden] {
  display: none;
}

.case-stats-matrix-body .case-stats-hint {
  margin: 0 0 6px;
}

.case-stats-hint,
.case-stats-updated {
  color: #667085;
  font-size: 0.76rem;
}

.case-stats-matrix-wrap {
  overflow-x: auto;
}

.case-stats-matrix {
  width: 100%;
  min-width: 560px;
  border-collapse: separate;
  border-spacing: 0;
  font-size: 0.84rem;
}

.case-stats-matrix th,
.case-stats-matrix td {
  padding: 4px 6px;
  border-bottom: 1px solid #f2f4f7;
  text-align: center;
  white-space: nowrap;
}

.case-stats-matrix th:first-child {
  text-align: left;
  width: 130px;
}

.case-stats-matrix thead th {
  color: #475467;
  font-weight: 600;
}

.case-stats-matrix .is-total {
  background: #f9fafb;
  font-weight: 600;
}

.case-stats-matrix .is-total-row th,
.case-stats-matrix .is-total-row td {
  border-bottom: 0;
  color: #475467;
  font-weight: 600;
}

.case-stats-axis,
.case-stats-cell {
  border: 1px solid transparent;
  border-radius: 7px;
  background: transparent;
  color: inherit;
  font: inherit;
  cursor: pointer;
}

.case-stats-axis {
  padding: 2px 8px;
  font-weight: 600;
}

.case-stats-cell {
  min-width: 48px;
  padding: 3px 10px;
  font-variant-numeric: tabular-nums;
}

.case-stats-axis:hover,
.case-stats-cell:not(:disabled):hover {
  border-color: #98a2b3;
  background: #fff;
}

.case-stats-cell.is-zero {
  color: #d0d5dd;
  cursor: default;
}

.case-stats-axis.is-active,
.case-stats-cell.is-active {
  border-color: #1d2939;
  background: #1d2939;
  color: #fff;
}

.case-stats-matrix tr.is-complaint th .case-stats-axis:not(.is-active) {
  color: #b42318;
}

/* 当前筛选 */
.case-stats-active-filters {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 6px;
}

.case-stats-filter-chip {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 3px 10px;
  border: 1px solid #c7d7fe;
  border-radius: 999px;
  background: #eef4ff;
  color: #3538cd;
  font-size: 0.78rem;
  cursor: pointer;
}

.case-stats-filter-chip span {
  font-size: 0.9rem;
  line-height: 1;
}

/* 列表 */
.case-stats-list {
  border: 1px solid var(--line-soft, #e4e7ec);
  border-radius: 12px;
  background: #fff;
  overflow: hidden;
}

.case-stats-list-head,
.case-stats-row {
  display: grid;
  grid-template-columns: minmax(150px, 1.1fr) minmax(150px, 1.1fr) minmax(220px, 2.4fr) minmax(150px, 1.1fr) minmax(110px, 0.8fr) minmax(130px, 1fr);
  gap: 12px;
  align-items: start;
  padding: 10px 14px;
}

.case-stats-list-head {
  background: #f9fafb;
  border-bottom: 1px solid #eaecf0;
  color: #475467;
  font-size: 0.76rem;
  font-weight: 600;
}

.case-stats-row {
  border-bottom: 1px solid #f2f4f7;
  color: #1d2939;
  font-size: 0.84rem;
  text-decoration: none !important;
}

.case-stats-row:hover {
  background: #f5f8ff;
}

.case-stats-row > span {
  display: flex;
  flex-direction: column;
  gap: 3px;
  min-width: 0;
}

.case-stats-row .case-stats-col-customer,
.case-stats-row .case-stats-col-category {
  flex-direction: row;
  flex-wrap: wrap;
  align-items: center;
  gap: 4px;
}

.case-stats-col-customer strong {
  flex-basis: 100%;
}

.case-stats-col-subject strong {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.case-stats-excerpt {
  display: -webkit-box;
  overflow: hidden;
  color: #667085;
  font-size: 0.78rem;
  -webkit-box-orient: vertical;
  -webkit-line-clamp: 2;
}

.case-stats-muted {
  color: #667085;
  font-size: 0.76rem;
}

.case-stats-col-waiting strong {
  font-variant-numeric: tabular-nums;
}

.case-stats-col-waiting.is-overdue strong {
  color: #b42318;
}

.case-stats-pill,
.case-stats-tag,
.case-stats-stage,
.case-stats-customer-tag {
  display: inline-flex;
  align-items: center;
  padding: 1px 8px;
  border-radius: 999px;
  font-size: 0.72rem;
  font-weight: 600;
  line-height: 1.5;
  white-space: nowrap;
}

.case-stats-pill.is-presales { background: #ecfdf3; color: #067647; }
.case-stats-pill.is-aftersales { background: #eff8ff; color: #175cd3; }
.case-stats-pill.is-complaint { background: #fef3f2; color: #b42318; }
.case-stats-pill.is-review { background: #fffaeb; color: #b54708; }
.case-stats-pill.is-fault { background: #f4f3ff; color: #5925dc; }
.case-stats-pill.is-unclassified { background: #f2f4f7; color: #475467; }

.case-stats-tag {
  border: 1px solid #eaecf0;
  background: #fff;
  color: #475467;
  font-weight: 500;
}

.case-stats-stage.is-new { background: #ecfdf3; color: #067647; }
.case-stats-stage.is-active { background: #eef4ff; color: #3538cd; }
.case-stats-stage.is-dormant { background: #fffaeb; color: #b54708; }
.case-stats-stage.is-unlinked { background: #f2f4f7; color: #667085; }

.case-stats-customer-tag {
  border: 1px solid #fedf89;
  background: #fffcf5;
  color: #b54708;
}

.case-stats-handler {
  color: #067647;
  font-size: 0.76rem;
}

.case-stats-handler.is-idle {
  color: #98a2b3;
}

.case-stats-state {
  padding: 28px 14px;
  color: #667085;
  font-size: 0.86rem;
  text-align: center;
}

.case-stats-state[hidden] {
  display: none;
}

.case-stats-state.is-error {
  color: #b42318;
}

.case-stats-pagination {
  margin-top: 0;
  padding: 8px 14px;
  font-size: 0.8rem;
}

@media (max-width: 1100px) {
  .case-stats-list-head {
    display: none;
  }

  .case-stats-row {
    grid-template-columns: 1fr 1fr;
  }

  .case-stats-row .case-stats-col-subject {
    grid-column: 1 / -1;
    order: -1;
  }
}