.dashboard-view {
  display: grid;
  gap: 18px;
  padding: 22px;
  color: #17202a;
}

.dashboard-hero,
.dashboard-panel-head,
.dashboard-actions,
.dashboard-dialog-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 14px;
}

.dashboard-hero h1,
.dashboard-panel h2 {
  margin: 0;
  letter-spacing: -0.025em;
}

.dashboard-hero h1 { font-size: clamp(1.65rem, 3vw, 2.35rem); }
.dashboard-panel h2 { font-size: 1.08rem; }
.dashboard-subtitle,
.dashboard-caption {
  margin: 5px 0 0;
  color: #667085;
  font-size: .84rem;
}

.dashboard-filter-bar {
  display: grid;
  grid-template-columns: repeat(4, minmax(150px, 1fr)) auto;
  gap: 12px;
  align-items: end;
  padding: 14px;
}

.dashboard-filter-bar label {
  display: grid;
  gap: 5px;
  color: #475467;
  font-size: .76rem;
  font-weight: 700;
}

.dashboard-apply { min-height: 38px; }
.dashboard-status { min-height: 20px; color: #667085; font-size: .82rem; }
.dashboard-status.is-error { color: #b42318; }

.dashboard-partial-notice {
  padding: 8px 12px;
  border: 1px solid #fedf89;
  border-radius: 10px;
  background: #fffaeb;
  color: #93370d;
  font-size: .78rem;
}

.dashboard-kpis {
  display: grid;
  grid-template-columns: repeat(6, minmax(0, 1fr));
  gap: 10px;
}

.dashboard-kpi {
  position: relative;
  overflow: hidden;
  display: grid;
  gap: 2px;
  min-height: 0;
  padding: 10px 12px;
  border: 1px solid #e4e7ec;
  border-radius: 12px;
  background: linear-gradient(145deg, #fff, #f8fafc);
  box-shadow: 0 4px 14px rgba(16, 24, 40, .04);
}

.dashboard-kpi::after {
  position: absolute;
  right: -18px;
  bottom: -26px;
  width: 72px;
  height: 72px;
  border-radius: 50%;
  background: rgba(37, 99, 235, .06);
  content: "";
}

.dashboard-kpi-alert::after { background: rgba(217, 45, 32, .08); }
.dashboard-kpi-reply::after { background: rgba(13, 148, 136, .08); }
.dashboard-kpi span { color: #667085; font-size: .72rem; font-weight: 700; line-height: 1.2; }
.dashboard-kpi strong { font-size: 1.35rem; letter-spacing: -.04em; line-height: 1.15; }
.dashboard-kpi em {
  color: #98a2b3;
  font-size: .64rem;
  font-style: normal;
  line-height: 1.25;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.dashboard-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 16px;
}

.dashboard-panel { min-width: 0; padding: 18px; }
.dashboard-panel-head { margin-bottom: 16px; }
.dashboard-panel-head .eyebrow { margin-bottom: 3px; }
.dashboard-subheading { margin: 18px 0 9px; font-size: .86rem; }

.dashboard-channel-cards {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(230px, 1fr));
  gap: 10px;
}

.dashboard-channel-card {
  display: grid;
  gap: 10px;
  padding: 13px;
  border: 1px solid #eaecf0;
  border-radius: 12px;
  background: #fff;
}

.dashboard-channel-title {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
}

.dashboard-channel-metrics {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  align-items: end;
  gap: 8px;
}

.dashboard-channel-title span {
  padding: 3px 8px;
  border-radius: 999px;
  background: #eff6ff;
  color: #175cd3;
  font-size: .68rem;
  font-weight: 700;
}

.dashboard-channel-metrics div { display: grid; gap: 2px; }
.dashboard-channel-metrics small { color: #98a2b3; font-size: .64rem; }
.dashboard-channel-metrics strong { font-size: .95rem; }
.dashboard-channel-metrics .is-risk { color: #b42318; }
.dashboard-channel-metrics .is-reply strong { color: #0f766e; }
.dashboard-channel-metrics .is-muted strong { color: #98a2b3; }

.resolution-layout {
  display: grid;
  grid-template-columns: minmax(260px, 1fr) minmax(0, 1.4fr);
  gap: 18px;
  align-items: center;
}
.resolution-summary {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 9px;
}
.resolution-summary > div {
  display: grid;
  gap: 3px;
  padding: 11px;
  border-radius: 10px;
  background: #f8fafc;
}
.resolution-summary > div.is-primary { background: #f0fdfa; }
.resolution-summary span { color: #667085; font-size: .68rem; }
.resolution-summary strong { font-size: 1.08rem; }
.resolution-bars { display: grid; gap: 8px; }
.resolution-bar-row {
  display: grid;
  grid-template-columns: 96px 1fr 110px;
  align-items: center;
  gap: 9px;
  font-size: .72rem;
}
.resolution-bar-row > span { color: #475467; }
.resolution-bar-row > strong { text-align: right; }
.resolution-bar-row > strong small { margin-left: 4px; color: #98a2b3; font-weight: 400; }
.resolution-bar-track { overflow: hidden; height: 9px; border-radius: 999px; background: #eaecf0; }
.resolution-bar-fill { height: 100%; border-radius: inherit; background: #0d9488; }
.resolution-bar-row.is-zero .resolution-bar-fill { background: #98a2b3; }
.resolution-bar-row.is-heavy .resolution-bar-fill { background: #f59e0b; }

.customer-coverage-badge {
  flex: 0 0 auto;
  padding: 5px 10px;
  border-radius: 999px;
  background: #f0fdfa;
  color: #0f766e;
  font-size: .72rem;
  font-weight: 600;
}
.customer-coverage-badge.is-low { background: #fef3f2; color: #b42318; }
.customer-bars-title { margin: 0 0 8px; color: #667085; font-size: .7rem; }
.customer-channel-table { margin-top: 16px; }
.customer-channel-table .dashboard-table { min-width: 720px; }
.customer-channel-table .is-low { color: #b42318; }
.customer-channel-table .is-unavailable { color: #98a2b3; }

.dashboard-case-stats-panel .dashboard-panel-head { align-items: flex-start; }
.dashboard-case-stats-table { min-width: 760px; }
.dashboard-case-stats-table th:not(:first-child),
.dashboard-case-stats-table td:not(:first-child) { text-align: right; font-variant-numeric: tabular-nums; }
.dashboard-case-stats-table a { color: inherit; font-weight: 700; text-decoration: none; }
.dashboard-case-stats-table a:hover { text-decoration: underline; }
.dashboard-case-stats-table .is-zero { color: #98a2b3; }
.dashboard-case-stats-table .is-risk { color: #b42318; font-weight: 700; }
.dashboard-case-stats-table .is-total { font-weight: 700; }
.dashboard-case-stats-table .is-unavailable { color: #98a2b3; text-align: left; }
.dashboard-case-stats-table .is-sum td { background: #f8fafc; font-weight: 700; }

.dashboard-chart-wrap { min-height: 360px; }
.dashboard-trend-chart { width: 100%; height: 360px; overflow: visible; }
.dashboard-chart-grid { stroke: #eaecf0; stroke-width: 1; }
.dashboard-chart-label { fill: #98a2b3; font-size: 10px; }
.dashboard-chart-value { fill: #475467; font-size: 10px; font-weight: 700; }
.dashboard-chart-value.is-small { font-size: 9px; }

.dashboard-trend-panel { display: grid; gap: 12px; }
.dashboard-trend-panel .dashboard-panel-head { margin-bottom: 0; align-items: flex-start; }

.dashboard-trend-controls {
  display: grid;
  grid-template-columns: repeat(3, minmax(120px, 190px)) auto;
  gap: 10px;
  align-items: end;
  padding: 12px;
  border: 1px solid #eaecf0;
  border-radius: 12px;
  background: #f8fafc;
}

.dashboard-trend-controls label {
  display: grid;
  gap: 4px;
  color: #475467;
  font-size: .74rem;
  font-weight: 700;
}

.dashboard-trend-total {
  display: flex;
  flex-wrap: wrap;
  gap: 14px;
  color: #667085;
  font-size: .74rem;
  text-align: right;
}
.dashboard-trend-total strong { display: block; color: #17202a; font-size: 1.15rem; }

.dashboard-trend-status { min-height: 18px; color: #667085; font-size: .78rem; }
.dashboard-trend-status.is-error { color: #b42318; }

.dashboard-trend-metric-key { display: flex; flex-wrap: wrap; gap: 16px; color: #475467; font-size: .74rem; font-weight: 700; }
.dashboard-trend-metric-key span { display: inline-flex; align-items: center; gap: 6px; }
.dashboard-trend-metric-key i { width: 11px; height: 11px; border-radius: 2px; background: #475467; }
.dashboard-trend-metric-key i.is-case { opacity: .62; }
.dashboard-trend-metric-key i.is-sent { opacity: .34; }
.dashboard-trend-legend { display: flex; flex-wrap: wrap; gap: 8px; }
.dashboard-trend-legend button small { color: #98a2b3; }
.dashboard-trend-legend button {
  display: flex;
  align-items: center;
  gap: 6px;
  padding: 4px 10px;
  border: 1px solid #eaecf0;
  border-radius: 999px;
  background: #fff;
  color: #475467;
  font-size: .72rem;
  cursor: pointer;
}
.dashboard-trend-legend button i {
  width: 9px;
  height: 9px;
  border-radius: 2px;
}
.dashboard-trend-legend button strong { color: #17202a; }
.dashboard-trend-legend button.is-off { opacity: .45; }
.dashboard-trend-legend button.is-off i { background: #d0d5dd !important; }

.dashboard-table-scroll { overflow-x: auto; }
.dashboard-table { width: 100%; min-width: 980px; border-collapse: collapse; font-size: .76rem; }
.dashboard-table th { padding: 9px 8px; border-bottom: 1px solid #d0d5dd; color: #667085; text-align: left; white-space: nowrap; }
.dashboard-table td { padding: 10px 8px; border-bottom: 1px solid #eaecf0; vertical-align: middle; }
.dashboard-table tbody tr:hover { background: #f8fafc; }
.dashboard-agent-name { display: grid; }
.dashboard-agent-name small { color: #98a2b3; }
.dashboard-sort { display: flex; align-items: center; gap: 7px; color: #667085; font-size: .75rem; }

.satisfaction-summary,
.backlog-summary,
.knowledge-summary,
.dashboard-dialog-kpis {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 9px;
}
.satisfaction-summary { grid-template-columns: repeat(6, minmax(0, 1fr)); }
.backlog-summary { grid-template-columns: repeat(2, 1fr); }

.satisfaction-summary > div,
.backlog-summary > div,
.knowledge-summary > div,
.dashboard-dialog-kpis > div {
  display: grid;
  gap: 3px;
  padding: 11px;
  border-radius: 10px;
  background: #f8fafc;
}
.satisfaction-summary > div.is-average {
  background: #eff6ff;
}

.satisfaction-summary span,
.backlog-summary span,
.knowledge-summary span,
.dashboard-dialog-kpis span { color: #667085; font-size: .68rem; }
.satisfaction-summary strong,
.backlog-summary strong,
.knowledge-summary strong,
.dashboard-dialog-kpis strong { font-size: 1.08rem; }

.satisfaction-bars { display: grid; gap: 8px; margin-top: 15px; }
.satisfaction-bar-row { display: grid; grid-template-columns: 90px 1fr 54px; align-items: center; gap: 9px; font-size: .72rem; }
.satisfaction-bar-track { overflow: hidden; height: 7px; border-radius: 999px; background: #eaecf0; }
.satisfaction-bar-fill { height: 100%; border-radius: inherit; background: #2563eb; }

.dashboard-low-scores,
.dashboard-backlog-list { display: grid; gap: 8px; max-height: 310px; overflow-y: auto; }
.dashboard-list-item {
  display: grid;
  gap: 4px;
  padding: 10px;
  border: 1px solid #eaecf0;
  border-radius: 10px;
  background: #fff;
}
.dashboard-list-item header { display: flex; align-items: center; justify-content: space-between; gap: 8px; }
.dashboard-list-item p { margin: 0; color: #667085; font-size: .72rem; }
.dashboard-list-item small { color: #98a2b3; font-size: .66rem; }
.dashboard-risk-badge {
  padding: 5px 9px;
  border-radius: 999px;
  background: #fef3f2;
  color: #b42318;
  font-size: .72rem;
}

.dashboard-agent-dialog {
  width: min(680px, calc(100vw - 32px));
  border: 0;
  border-radius: 16px;
  padding: 20px;
  box-shadow: 0 24px 80px rgba(16, 24, 40, .25);
}
.dashboard-agent-dialog::backdrop { background: rgba(16, 24, 40, .45); }
.dashboard-dialog-head { margin-bottom: 16px; }
.dashboard-empty { padding: 25px 8px; color: #98a2b3; text-align: center; }

@media (max-width: 1180px) {
  .dashboard-filter-bar { grid-template-columns: repeat(3, 1fr); }
  .dashboard-kpis { grid-template-columns: repeat(3, minmax(0, 1fr)); }
  .satisfaction-summary { grid-template-columns: repeat(3, minmax(0, 1fr)); }
  .dashboard-trend-controls { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .dashboard-grid { grid-template-columns: 1fr; }
  .resolution-layout { grid-template-columns: 1fr; }
}

@media (max-width: 720px) {
  .dashboard-view { padding: 12px; }
  .dashboard-hero { align-items: flex-start; flex-direction: column; }
  .dashboard-trend-panel .dashboard-panel-head { flex-direction: column; align-items: flex-start; }
  .dashboard-trend-total { text-align: left; }
  .dashboard-filter-bar,
  .dashboard-trend-controls,
  .dashboard-channel-cards,
  .knowledge-summary { grid-template-columns: 1fr; }
  .dashboard-kpis { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .satisfaction-summary { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .dashboard-channel-metrics { grid-template-columns: repeat(3, 1fr); }
  .dashboard-actions { width: 100%; }
  .dashboard-actions .btn { flex: 1; }
}